Returns & or Product Exchange:
Provided the item has not been used in any way, if you wish to return* an item it must be sent back to us UN-USED postage paid via Australia Post within 8 days (from receiving of your order) for a full refund in the form of an in-store credit to the value of the original purchase price minus the shipping costs. (I.E: If you purchase an item for $100 plus $10 shipping, and then decide to return that item, you will receive an instore credit for $100). You will then be able to exchange the unwanted item for anything else in our Online Store to the same value. Please note that due to the Logistical nature of National Orders fulfillment we DO NOT offer cash refunds for any returns. If you simply "change your mind" or if your items or parts that have been incorrectly ordered (i.e: if you order the wrong size or type of item) a 20% re-stocking fee will apply on return of the items provided the are in as new condition (as already mentioned here)
Naturally the product must be returned to us unused and in 100% new condition. Any item sent back for exchange that is deemed as used or not to be in good order and condition will be sent back COD for the postage. Please check with us first via e-mail as to the return address as some items may need to be sent back to a suppliers warehouse. If this is not the case then items will be sent to the below address:
Our Return Address:
Transquip Distributors
PO Box 1121
Bibra Lake Business Centre
Western Australia 6965
No exchange or return can be offered on any item unless the item is returned unused. This includes all items but especially Chisels, Drill Sets, Pry Bars, Hammers, Cutting items (inc Knives, Hacksaws). Any item sent back for exchange that is deemed to have been or shows clear evidence of having been used will be sent back COD for the postage.
Please note: Due to their nature we cannot offer product exchange on Single (individual) Sockets or Spanners, Toolboxes/Storage, Toolkits, Generators, Air Compressors & Welding Machines however normal warranty will apply as per the manufacturers stipulation.
Credit Card Fees & Cancelled Orders.
While we normally do not charge credit processing fees on orders, if want to cancel an order paid for by PayPal or Credit Card there will be a 5% cancellation fee. The reason for this is that credit card providers and PayPal fees we incur are NOT refunded to us plus our staff will have expended time to ready the item for shipment. So please take note that if any order made by credit card or PayPal that is cancelled before shipment for any reason, a 5% fee will be charged from the final refund amount. Also orders cannot be cancelled once the goods have shipped. So if you order has already shipped you may be able to return it to us (see our returns policy here ) Also we cannot cancel or refund EFT (bank deposit) orders so please consider this before placing your Bank Deposit order. However we may be able to change the order or create an instore credit to the same value of a Bank Deposit order where possible.
As already mentioned, orders cannot be cancelled after 24 hours as our staff will have already picked, packed and either shipped the order or readied it for shipment. Also we cannot cancel or refund EFT (bank deposit) orders so please consider this before placing your Bank Deposit order. However we may be able to change the order or create an instore credit to the same value of a Bank Deposit order where possible.
Product Warranty:
While our items are of the highest quality and best value for money, there is always a chance that you may be required to claim warranty on a purchased item. All warranty claims must be sent back either to Transquip (if needed) or to the the warranting agent POSTAGE PAID within the specified warranty period.
We do ask that you check for warranty details that came with your item as many warranty claims can be made without needing to contact Transquip. Most items will have a warranty card or booklet included that will outline the contact numbers and/or address for that item. We do suggest that you keep this info in a safe place for future reference.
If you do need to contact Transquip please do so via email at info@transquip.com.au so that your warranty claims can be handled with utmost speed and professionalism with the fastest turnaround time in the business! Please note that for record keeping purposes all warranty claims are handled vie E-mail correspondence only.
If you need to contact about a warranty claim please email us with the the following details:
- Your original order number (this will be on the subject heading of most e-mails our system may have sent to you regarding your order)
- The date of your purchase.
- The Part number & description of the item you have purchased. (The part number will always be on your tax invoice which you should always print up after you click on the "finalise order" button when completing your online order)
- The Nature of the problem.
Once we have received this information we will e-mail you back within 2-3 working days further instructions on what you need to do next. This will include either the contact details of the warranting agent or the shipping details of the nearest warranty agent to your location relating to your particular item. We will always try to handle your claim as fast as we can and get it back to you so you can get back to work. Usually warranty turnaround is about 1-2 weeks, but this may depend on how fast you send the item back or parts availability.
If you need to send an item back to us please do so POSTAGE PAID to claim warranty on any item to:
Transquip Distributors
PO Box 1121
Bibra Lake Business Centre
Western Australia 6965
*Please note that all items in the clearance section are covered by a 2 months warranty only from date of purchase unless otherwise stated in the product description.